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Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging.
The customer must provide proof of purchase, such as an order confirmation or receipt.
2. Refund Process
To initiate a refund, contact our customer support team at info@thefreefarm.co.in or through the Contact Us form on our website.
Include your order number, reason for the return, and any supporting photos if the product is defective or damaged.
Once the return is approved and the item is received at our facility, refunds will be processed to the original payment method within 7-10 business days.
3. Non-Refundable Items
Items that have been opened, used, or show signs of damage caused by the customer.
Clearance items, gift cards, or products purchased under special promotions.
4. Return Shipping
Customers are responsible for return shipping costs unless:
– The product is defective.
– The wrong item was sent.
A prepaid return label will be provided for defective or incorrect items upon approval.
Shipping fees (if applicable) from the original order are non-refundable.
5. Exchanges
Exchanges are available for defective or incorrect items.
Contact our support team at info@thefreefarm.co.in to arrange an exchange.
Exchanges are subject to product availability. If the item is no longer in stock, a full refund will be issued.
6. Cancellations
Orders can be canceled before shipping by contacting info@thefreefarm.co.in.
If the order has already shipped, it will need to be processed as a return upon delivery.
7. Damaged or Defective Items
If you receive a damaged or defective item, report it within 7 days of delivery by emailing Info@thefreefarm.co.in with photos of the damage.
We will offer a replacement, refund, or store credit, depending on your preference and product availability.
8. Contact Us
For questions, concerns, or to initiate a return or refund request, please contact us:
Email: info@thefreefarm.co.in
Phone: 8348309498 / 9830735203
Support Hours: 24×7
